Slots and new releases
Slots sit side by side with our new releases, and Wild Fishing is one of the slots waiting in the lobby.
True Fortune Casino
Welcome to True Fortune, our online casino with a lobby that runs from slots to live tables and a welcome offer waiting on your first deposit.
Our casino games
Our lobby includes crash games, scratch and win, slots, table games and video poker. You will also find new releases, specialty games and exclusives.
Table and live games
Classic table games sit next to our live games, which run through the Live Gaming Lobby with titles such as FreshDeck Euro European Roulette.
Crash and specialty games
For something different, browse crash games and specialty games, with titles such as One Shot Slot GT.
Scratch, video poker and exclusives
Scratch and win cards and video poker are a tap away, and our exclusives include Secrets Of The Nile.
Game studios
Games in our lobby come from Saucify, Betsoft, Rival and InstaNet, among other studios.
Our welcome offer
Your first deposit at True Fortune comes with a choice of two welcome offers, one for slots fans and one for table players.
Slots, keno and scratch cards
Take our 200% Welcome Bonus up to A$2,000 on your first deposit if you like slots, keno and scratch cards.
Table games
Prefer table games? Choose 100% Cashback Insurance on your first deposit instead.
Bonus rules
Both welcome choices are Special Bonuses and Special Promotions. Special Bonuses start at a 200% match or 100% cashback, and Special Promotions start at a 200% match or 75% cashback insurance. A bonus of 200% or more claimed with any deposit has a max cashout of 10x the deposit.
Cashback from a Special Promotion, including the welcome cashback insurance, carries a wagering requirement of 1x and a maximum withdrawal of 2x the cashback. Players with a pending withdrawal or a balance over A$100 do not qualify for cashback or other special promotions.
Cashback from our other cashback promotions also has to be wagered in full before it can be withdrawn, and withdrawals from it are capped at 10x the cashback amount, including cashback given as gifts, comps or free chips. We may deduct cashback money from a pending withdrawal.
Bonus money is removed at the point of cash out. It helps you build winnings but is never withdrawn or reissued, and our withdrawal manager deducts it from the winnings during payout.
If you would rather play without a bonus, tell our support team before starting to play. After any wager, a bonus must be played until the balance is zero or its wagering requirement is complete. We may refuse or withhold a bonus or winnings if a deposit is cancelled, returned or denied by a payment service or processor.
Free chips and bonus rules
Free chips, comps and converted comp points are free bonuses, and they follow their own rules.
Wagering and cashout
Free chips carry 20x to 60x wagering unless the offer sets a different requirement. Free bonuses have a fixed withdrawal limit of A$50, any extra balance is cleared, and winnings from free bonuses can be withdrawn once per player unless our casino manager approves otherwise.
Deposit before cashout
If you have never deposited, make one successful minimum deposit of A$15 before you withdraw a free chip win. That deposit cannot be withdrawn or added to the pending withdrawal, and it is deducted if added. If you have deposited before, you need a successful deposit within the last 30 days, and the same rule applies to the pending withdrawal.
Your first month
Players who have not deposited can withdraw winnings from the first three free bonuses played during the first 30 days after registration. Once three bonuses have been played or that period has passed, free bonus funds are non-cashable and are deducted from the balance or the withdrawal.
Balance and validity
Mixing free play and real play balances is not allowed and is your responsibility. If you deposit on top of a free chip balance, the playable balance you had before stays under the rules of free play.
When wagering is complete, we may adjust the balance to the maximum withdrawal amount allowed and clear any extra balance. If you are not eligible to withdraw, we may clear winnings and balance once wagering is met. Each promotion is only valid for the period stated in the offer itself or in our related messages.
Loyalty and refer a friend
Comp points
All depositing players get comp points on real money wagers.
Refer a friend
Give us your friend's given name, surname and email address, and once we have verified the details, we add A$25 to your account after your friend deposits at least A$25 and makes a few wagers. The bonus appears in the promotions list in your cashier, and you add it with the Claim button. People using the same computer or registering from the same IP address cannot take part, and your friend must be new to True Fortune with an email that is not linked to an existing player or to your own account. Both of you receive the bonus only after that deposit into a real money account, and it can take 48 hours to arrive.
Deposits and payment methods
Cards and wallets
Deposit with Visa and Mastercard cards or a web wallet. Use only a bank account, card, wallet or other payment method registered in your own name. If our security checks find a breach of this rule, winnings may be voided and the original deposit may be refunded to the account used.
Vouchers, Cashlib and Bitcoin
Vouchers, Cashlib and Bitcoin are on the list as well, and the cashier shows the options available to you. A Bitcoin deposit must arrive and be confirmed on the blockchain at the wallet address shown at deposit. If a crypto deposit is voided or reversed, we treat it as fraud, and previous, ongoing and future withdrawal requests become void.
Deposit limits
The minimum and maximum deposit both depend on the payment method you choose, and the maximum ranges from A$200 to A$1,000.
Refunds
A refund request has to be made within 24 hours of the original deposit. Your account check must be completed and approved by our compliance department, and we need a screenshot for a game malfunction, an unplayed balance for credits you could not use, or a statement for wrong charges. Refund processing fees are A$55 for a paper check, A$20 for a Sepa wire and A$75 for a SWIFT wire. Crypto deposits under A$25 cannot be refunded because transaction fees exceed the minimum refund threshold, so the amount is credited to your balance and treated as a deposit.
Withdrawals and verification
Withdrawal limits
Our minimum amount for a withdrawal is A$50. Unless stated otherwise, you can withdraw up to A$1,500 per withdrawal and A$10,000 per month. Amounts above the monthly limit are paid in instalments, a progressive jackpot is not held to that monthly limit, and remaining funds stay in your account until the first request is approved. Deposits of A$249 or less have a maximum withdrawal of 10x the deposit for that play session. After approval the rest is cleared, and deposit bonuses used in that session can be deducted from the pending withdrawal.
While a withdrawal is still in progress, you can cancel it or reverse the withdrawal and keep playing with those credits.
Timing
Approval can take up to 18 working days from the date the authorisation process is completed, and a pending withdrawal also needs sign-off from our Fraud department.
Fees and methods
All withdrawals, including wire, Neteller and direct-to-card, carry an A$10 to A$40 transfer fee. The fee depends on your location, is set by our payment processor and is paid by you. A crypto withdrawal must follow a crypto deposit.
Wagering before withdrawal
Every deposit must be wagered at least once before a withdrawal can be approved, and a promotional deposit follows the wagering of its own promotion. While wagering is still attached to your balance, finish it before requesting a withdrawal or you risk having the withdrawal denied.
Verification documents
To verify the account, we ask for documents before a pending withdrawal is approved, and this check will only be necessary once. Send the front and back of your ID or passport and a recent utility bill with your name and address as they appear in your account. Card depositors also send the front and back of each card used, with all but the first four and last four digits covered, and a signed card authorisation form. If you used Neteller or Skrill, the ID and the utility bill are enough. If the documents do not arrive within 30 days of the withdrawal request, the withdrawal is cancelled.
Our licence and account rules
Our licence
We are registered, licensed and regulated by the Government of Curacao for the purpose of operating an online casino.
Age limit
You must be 25 years of age or older to play with us.
Inactive accounts
If you go 120 days or more without signing in, or 120 days without placing a single bet, the balance in your account is forfeited. If you ask to withdraw it later, we look at each case individually.
Account security
We use 128-bit encryption to protect the personal and card details you send to us.
Responsible gambling tools
Set a deposit limit
Ask our support team and we will set a limit on your account after a simple written request. Think about how often and how long you play and what amount you are ready to lose, then choose daily, weekly and monthly limits to match.
Take a break
You can contact us at any time to take a break for a maximum of six weeks. During the break we limit access to your account and to any new account you try to open.
Self-exclusion and closure
Our self-exclusion program lets you request cancellation of your membership, and we block the account shortly after we receive the request. You can also ask our support team at any time to close your account completely. Any funds left in the balance at the time of closure cannot be withdrawn, including pending withdrawals.
Get help
Gamblers Anonymous, Gambling Therapy and Global Gambling Guidance Group G4 are organisations you can turn to if you have concerns about gambling.
Contact our support team
We offer 24/7 support to every player by live chat, email and phone.
Live chat
Click the live chat button and you are connected straight away to a member of our team.
Write to us at [email protected].